Oz Post is ‘working hard to provide all our customers with an efficient and reliable postal service and complaints, such as yours, do cause concern’.
The letter quoted from above, allegedly written on 7 February, was in response to my complaint of 10 February. Yep – that’s surely efficient: replying to a complaint before it’s been made!
Of course that letter was addressed to my box at the now-defunct Federal PO – and then failed to be redirected to Bangalow PO as all Federal mail is default-directed by Oz Post (not at customers’ request!); it was finally delivered, by email – after I’d complained a second time – on 9 March.
Even then, only one of my three issues was addressed (unsatisfactorily, natch!).
Since the peremptory closure of Federal shop and PO, I’ve had to travel a 40km round trip from work (Mullum) to collect mail (or not, if none is there).
So much for Oz Post’s ‘working hard to provide all our customers with an efficient and reliable postal service’ and its concerns about complaints.
(The following day I received, emailed from Oz Post, a ‘customer satisfaction survey’. Oh dear – they asked so I shall tell them.)
Gordon Balfour Haynes, Federal