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Byron Shire
July 21, 2024

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Latest News

Rail, trail or both?

Not-for-profit Northern Rivers Railway, and Northern Regional Railway Company, are working to extend a climate-friendly passenger train service to...

Other News

Veterans honoured for their service

On July 11, the Byron Bay RSL sub-branch held an inaugural memorial service to officially recognise the veterans who served in Iraq, Afghanistan, Arabian Gulf, Kuwait, and the United Arab Emirates. 

Why the backlash towards David Heilpern?

I am visiting friends in Byron this week and looking at the letters section in The Echo I was...

Affordable housing

The Country Women’s Association of NSW’s policy is to advocate to governments to prioritise the construction of social and...

Dinner at Three Blue Ducks

A new dinner menu has arrived at Three Blue Ducks Byron Bay, taking advantage of seasonal winter produce and...

Six slips sites, $5m and 42 weeks sees Bilambil – Urliup Road open

The 2022 floods saw the Tweed hinterland connection road between Bilambil and Urliup severely damaged with six slip sites....

Heilpern’s piece

Re Heilpern’s Echo piece last week. I am not Jewish, but married into the local Israeli community. If you...

Oz Post is ‘working hard to provide all our customers with an efficient and reliable postal service and complaints, such as yours, do cause concern’.

The letter quoted from above, allegedly written on 7 February, was in response to my complaint of 10 February. Yep – that’s surely efficient: replying to a complaint before it’s been made!

Of course that letter was addressed to my box at the now-defunct Federal PO – and then failed to be redirected to Bangalow PO as all Federal mail is default-directed by Oz Post (not at customers’ request!); it was finally delivered, by email – after I’d complained a second time – on 9 March.

Even then, only one of my three issues was addressed (unsatisfactorily, natch!).

Since the peremptory closure of Federal shop and PO, I’ve had to travel a 40km round trip from work (Mullum) to collect mail (or not, if none is there).

So much for Oz Post’s ‘working hard to provide all our customers with an efficient and reliable postal service’ and its concerns about complaints.

Piffle!

(The following day I received, emailed from Oz Post, a ‘customer satisfaction survey’. Oh dear – they asked so I shall tell them.)

Gordon Balfour Haynes, Federal

 


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Heilpern’s piece

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