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Byron Shire
April 1, 2023

Australia Post concern

Latest News

Tweed residents outraged at destruction of koala habitat on Cobaki Creek

A 'legacy' floodplain development on the tidal estuary of Cobaki Creek, known to have recent koala sightings, was approved in 1996 and is now being cleared.

Other News

Byron Shire has 200 road projects in waiting

The incoming NSW Labor government says it will spend billions on the state’s roads, but will some of the cash find its way to the hundreds of flood-ravaged roads in the Byron Shire?

Byron Council staff push for Mullum’s water supply to become part of Rous

A committee that makes recommendations to Council around water and sewage management in the Shire is calling for Mullum’s water supply to remain at Lavertys Gap weir in Wilsons Creek.

Tweed rail trail

In response to last week’s article titled ‘Tweed rail corridor rail trail not looking to the future’ (p.10) I...

Fools for the nUdGe

No fooling – with this epic lineup at nUdGe nUdGe WiNk WiNk! You’d be a fool to miss International...

Local skateboarders ready for Ballina contest and NCAS tryouts

The Fair Go skate competition will take place at the Ballina Skate Park from this Friday March 31 and...

Do you still need help to get two rooms fixed after the 2022 flood?

More than 80 Lismore residents have had help getting a few rooms in their flood-impacted homes re-sheeted and habitable...

Oz Post is ‘working hard to provide all our customers with an efficient and reliable postal service and complaints, such as yours, do cause concern’.

The letter quoted from above, allegedly written on 7 February, was in response to my complaint of 10 February. Yep – that’s surely efficient: replying to a complaint before it’s been made!

Of course that letter was addressed to my box at the now-defunct Federal PO – and then failed to be redirected to Bangalow PO as all Federal mail is default-directed by Oz Post (not at customers’ request!); it was finally delivered, by email – after I’d complained a second time – on 9 March.

Even then, only one of my three issues was addressed (unsatisfactorily, natch!).

Since the peremptory closure of Federal shop and PO, I’ve had to travel a 40km round trip from work (Mullum) to collect mail (or not, if none is there).

So much for Oz Post’s ‘working hard to provide all our customers with an efficient and reliable postal service’ and its concerns about complaints.


(The following day I received, emailed from Oz Post, a ‘customer satisfaction survey’. Oh dear – they asked so I shall tell them.)

Gordon Balfour Haynes, Federal


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