Telstra confirmed the closure of its Goonellabah call centre yesterday, despite saying just days ago that a final decision had not been made.
Lismore mayor Jenny Dowell met with Peter Jamieson, Telstra’s executive director of customer service and sales, yesterday. He confirmed the centre would close.
Cr Dowell said Telstra’s public position that a decision was still pending, reflected in a letter by CEO David Thodey and reiterated by Mr Jamieson on ABC radio this week, was ‘the cruellest blow of all’ for workers facing redundancy.
She told ABC radio that Telstra had also refused to extend the closing date for the centre.
‘People can’t grieve for a loss of a job and look for another job at the same time. But now, they believe the timing is right and they will not extend the timing at all. It was very disappointing.’