The Northern Rivers Social Development Council (NRSDC) has conducted a survey of local Telstra customers following the company’s announcement that it plans to close its Goonellabah call centre at the end of the month.
The survey, which questioned more than 500 local customers, found more than 50 per cent of them said they would investigate changing telcos as a result.
NRSDC spokesperson Trish Evans said the group had passed on the survey results to Telstra and they would go up on the NRSDC website soon.
‘Over half the people who responded to this survey indicated that they would be investigating other service providers directly as a result of the decision to close the call centre,’ she told local media today.