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Byron Shire
May 8, 2021

Tweed Community Hub opens

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A new regional community hub, linking government agencies and local organisations from Tweed Heads and the Gold Coast, was officially opened yesterday.

Human services minister senator Kim Carr and Richmond MP Justine Elliot met with staff, local service providers and community partners for a tour of the new facilities.

Senator Kim Carr said the transformation of the Tweed Heads Centrelink Service Centre on Blundell Boulevard into a community hub would connect Tweed and Gold Coast residents not just to Centrelink services, but to a large number of service providers under one roof.

‘Organisations, both local and from across the border, are given the opportunity to have a physical presence in the Community Hub by setting up a station on a regular basis for face-to-face interactions with residents,’ Senator Kim Carr said.

‘Partners of the Community Hub map out a schedule outlining the days that various local providers offering similar services for specific needs will be present.

‘Today, I’ve been fortunate to witness firsthand how the Community Hub functions, with a lineup of 12 local employment and training providers offering advice and information on a range of courses for people looking for work.

‘For times when local providers aren’t present at the Community Hub, they are an easy phone call away and staff can connect people to these services without sending them across town.’

Local MP Justine Elliot said the Community Hub would continue to evolve and pursue new relationships with community partners.

‘Not only will this Community Hub help to simplify people’s dealings with government and community organisations, it will also allow key community stakeholders to work together on complex issues that may arise in areas across the New South Wales and Queensland border,’ Ms Elliot said.

‘The development of the Community Hub is unique to this area, in that local people formed a working group to lead the design and implementation of the Hub and its services, ensuring we have the community’s best interests first.

‘In 2010, the concept of the Community Hub emerged as a result of extensive research and community consultations, and was modelled around a similar setup in New Zealand.

‘Following a refurbishment of the Centrelink Service Centre, the Community Hub opened in May this year and has been widely welcomed by residents in the northern rivers and Gold Coast regions.

‘This Hub will completely change the style of delivery for customer-focused services, and we look forward to seeing these changes benefit the local Tweed and Gold Coast communities.’

The Tweed Heads Centrelink Service Centre on Blundell Boulevard is open 7.45am–4.45pm, Monday to Friday.

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