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May 14, 2021

‘Water board’ phone scam hits Tweed

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A scam that has been doing the rounds for some years has been uncovered on the north coast after a quick-thinking resident contacted Tweed Shire Council this week.

The resident said his wife had received a phone call from someone carrying out a ‘survey’ about water quality in the Tweed.

There are variations of the scam but all involve someone ostensibly in a position of authority convincing the householder that the drinking water they are using is tainted and should be run through a water purifier, which they in turn offer to supply.

Tweed’s acting director community and natural resources, Anthony Burnham, said the man identified himself as being from the ‘Water Board’.

‘We are concerned that some people may assume this means Tweed Shire Council,’ he added.

‘The resident was asked a few questions and that was the end of the call.

‘Then [on Tuesday], the caller rang back, saying that the person concerned had won a water purifier. The catch was that the resident would have to provide their credit card details to pay for the filter component.’

Mr Burnham advised that Tweed Shire Council is not currently conducting a survey about water quality and emphasised ‘we would not be asking for their credit card details over the phone’.

Fair Trading and the Australian Competition and Consumer Commission have been advised of the scam.

 


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