Donald Reid, Kingscliff
Surely the move by RMS to Rivendell Drive at South Tweed Heads is some sort of a joke?
I visited last Wednesday for a simple transaction that could not be done online.
I found parking inside the facility to be almost impossible with cars milling about in narrow lanes competing for spaces as they became available.
The security guy was doing his best to bring order to the chaos but the situation was impossible.
Did Tweed Shire Council approve this parking arrangement or were the plans not submitted to Council?
Once inside the new RMS office, I waited 45 minutes to get to a counter.
I accept that the staff may have been on a steep learning curve, and they were very helpful and courteous, but I cannot help thinking that those moving through the waiting crowd apologising for delays may have been better employed behind a couple of the empty counters and actually processing our needs.
The decor and atmosphere inside the office is customer friendly and I have no doubt any glitches will soon be sorted.
But how are the parking problems going to be fixed in an area originally designed for rather more limited usage?