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April 19, 2021

Govt ‘one-stop shop’ opened in Lismore

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Page MP Kevin Hogan, Federal human services minister Marise Payne, and Service Centre manager Carol Scott cut a cake to open the 'one-stop shop'.
Page MP Kevin Hogan, Federal human services minister Marise Payne, and Service Centre manager Carol Scott cut a cake to open the ‘one-stop shop’.

The Centrelink and Medicare services in Lismore have moved into the same building, providing a ‘one-stop shop’ for government services.

And that move was officially recognised today with a cake cutting and a visit from Federal human services minister, senator Marise Payne, and Page MP Kevin Hogan.

The Lismore Service Centre at 47 Conway Street, Lismore, now offers a mix of face-to-face services and modern technology.

Senator Payne said the Lismore centre was the latest of 18 across northern NSW, and 200 across the country.

She said the refurbished centre would make it easier and quicker for customers to access services and support.

‘For many people, the need to visit a service centre has been reduced by the availability of the department’s range of Express Plus mobile apps, which allow people to interact with Centrelink and Medicare in the palm of their hand – anywhere, anytime,’ she said.

‘The service centre continues to offer face-to-face services for Centrelink and Medicare customers and staff focus on providing intensive support for vulnerable customers.’

Mr Hogan encouraged the local community to embrace the new service options available at the one-stop shop.

‘The Lismore Service Centre is evidence of the digital revolution in government services,,’ he said.

‘The self-service terminals in the Lismore one-stop shop are already proving popular, as customers can access services they need without having to wait.’


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