I recently purchased a secondhand quad bike – a Yamaha 300cc Grizzly – and part of the deal was that the seller made me a $100 contribution to it being serviced. This was because Lismore Yamaha had written to him telling him his bike was due for initial service.
The day after purchase I phoned Lismore Yamaha, which had originally sold the machine as new, and booked it in with a service technician for the following Thursday. I phoned again later in the day to organise the transfer of ownership and the VIN number.
Imagine my surprise when I was told by a man called Darcy that I wasn’t booked in at all because I (yes, I) had not purchased the quad bike from their shop, and if I wanted it serviced there was a six week wait. The fact that the bike had been purchased from that shop originally had no bearing on the wait for service. However, Darcy told me that the workshop could immediately service the machine if I had bought the quad bike from them.
Isn’t this against the Trade Practices Act? I wonder what Yamaha thinks of this method of customer relations and service?
Margaret Howes, Empire Vale
