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Byron Shire
August 9, 2022

Telstra left locals near Uki with no phones for five days

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The fact that John Donvito had to climb to the top of Mt Nardi in the dark to call Telstra to tell them the not only were their landlines down but the local Telstra tower was also out of order seemed to fall on deaf ears. Since last Saturday June 16 John called Telstra around 30 times to try and get them to acknowledge that there was not only a problem but that they do something about it.

‘I rang them and said “the towers out” and they responded telling me that it wasn’t and that no one had reported it. Not only was the tower out but the landlines were down and then then we had a power cut as well on the Sunday’ (June 17).

By Monday June 18 Telstra finally acknowledged that the tower had been out over the weekend and by Tuesday the landlines were back on and the tower was fixed by the Wednesday.

The area went four days with no landline while it took five days for the tower to be back up and running.

‘For a telecommunications company they have very poor communication,’ said Don.

‘They have a website that you can check the status of towers etc but if your not going to update it then what’s the point?’

‘We have lots of elderly people in the area and they need to do a lot better at responding to outages.’


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