Steve Edmonds, (CEO)Reflections Holiday Parks
I wish to provide some clarification from Reflections Holiday Parks about our management of the toilets and facilities at Banner Park, Torakina Reserve and Terrace Reserve in Brunswick Heads.
While these facilities are located on public reserves managed by Reflections Holiday Parks, cleaning and mowing of the reserves is Byron Shire Council’s responsibility – paid for by Reflections. This maintenance includes cleaning of the amenity blocks and BBQs as well as mowing the reserves.
Any concerns or complaints regarding the cleanliness of these facilities should be directed to Byron Shire Council to address.
Reflections Holiday Parks pay Byron Shire Council a substantial amount ($251,229) each year to maintain the reserves and these facilities for the use and enjoyment of the local community. This is in addition to Reflections paying Council rates and sewer charges.
There has been confusion around who to call when these facilities are unclean. All complaints made to Reflections Holiday Parks are forwarded to Byron Shire Council for their immediate attention. It is disappointing to see so many concerns raised regarding the cleanliness of these facilities.
During peak holiday periods, including Easter, October school holidays and the December/January school holidays, Byron Shire Council are required to clean these facilities twice a day.
Byron Shire Council are also required to lock these the amenity blocks nightly to reduce the risk of vandalism in the area.