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Byron Shire
February 26, 2021

Who’s responsible for the Bruns toilets?

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Steve Edmonds, (CEO)Reflections Holiday Parks

I wish to provide some clarification from Reflections Holiday Parks about our management of the toilets and facilities at Banner Park, Torakina Reserve and Terrace Reserve in Brunswick Heads.

While these facilities are located on public reserves managed by Reflections Holiday Parks, cleaning and mowing of the reserves is Byron Shire Council’s responsibility – paid for by Reflections. This maintenance includes cleaning of the amenity blocks and BBQs as well as mowing the reserves.

Any concerns or complaints regarding the cleanliness of these facilities should be directed to Byron Shire Council to address.

Reflections Holiday Parks pay Byron Shire Council a substantial amount ($251,229) each year to maintain the reserves and these facilities for the use and enjoyment of the local community. This is in addition to Reflections paying Council rates and sewer charges.

There has been confusion around who to call when these facilities are unclean. All complaints made to Reflections Holiday Parks are forwarded to Byron Shire Council for their immediate attention. It is disappointing to see so many concerns raised regarding the cleanliness of these facilities.

During peak holiday periods, including Easter, October school holidays and the December/January school holidays, Byron Shire Council are required to clean these facilities twice a day.

Byron Shire Council are also required to lock these the amenity blocks nightly to reduce the risk of vandalism in the area.

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  1. This sentence to me is interesting:
    “While these facilities are located on public reserves managed by Reflections Holiday Parks, cleaning and mowing of the reserves is Byron Shire Council’s responsibility – paid for by Reflections.”
    The reserves are managed by Reflections Holiday Parks. Part of that management would be to make sure the Reserve was mowed and the toilets cleaned even though the actual labor is carried out by Council outdoor staff. Reflections pay Council for that service. It is assumed Reflections continue to pay Council when all they have to do is withdraw paying Council when a complaint is verified.
    Letters are being published in the media to warn the public of Health risks and it is assumed Council nor Reflection have not verified the uncleanliness of the toilets when this a Health matter.
    My advice would be to the complainant would be to set in train an official complaint to the NSW Health Minister Brad Hazzard. He has just won an election.


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