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April 22, 2024

NBN outage affecting 79,500 across Northern Rivers

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79,500 people still have no NBN. Image MaxPixel.net

The NBN outage across the Northern Rivers is down from 81,000 yesterday to 79,500 today as they continue to work on returning access to the region due to the outage at the Woodburn Fibre Access Node.

‘The site is owned and operated by a third party. There was an attempt to reach the site yesterday to start assessment and repairs however the site could not be reached,’ said NBN spokesperson. 

‘Preparation for when access is possible has started, including Temporary Network Infrastructure options for the site.’

There are currently more than 56,500 homes and business across Tweed Heads, Kingscliff, Currumbin Valley, Byron Bay, Brunswick Heads, Ballina, Lennox Head and Evans Head directly impacted by the outage at the Woodburn site.

‘NBN has been working to restore services in the Tweed area and will be working their way south today, with work scheduled in Casino and Ocean Shores. Road closures are preventing access to many of the impacted areas and sites, with some road closures potentially in place for  another few days. nbn is working closely with authorities on the ground and are bringing in more resources to bolster restoration efforts,’ said the spokesperson.

Free wi-fi connectivity Ballina

NBN is currently supporting two evacuation centres in Ballina Southern Cross School and Ballina Sport and Recreation Centre with a Sky Muster™ Truck and a satellite FlyAway Kit, which provides free wi-fi connectivity via the nbn Sky Muster™ satellite service. 

‘We are working closely with local authorities to deploy emergency assets  to other locations as they are required.’

Where possible, people in affected areas are encouraged to check the nbn™ outages page regularly and with their retail provider for specific information.

Scammers

‘We continue to be alerted to instances of people in flood-impacted areas receiving phone calls from scammers impersonating NBN and asking for funds to expedite the restoration of their service. NBN will never contact customers asking for payment or any other financial information and we urge anyone who receives one of these calls to never hand over their information and report it to Scamwatch  when possible  www.scamwatch.gov.au


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10 COMMENTS

    • I agree. And there appears to have been no contingency or redundancy backup systems even initially on their drawing boards either.
      Emergencies are when the internet is most important.
      Luckily I’m not on NBN, and this debacle makes future decisions easier.
      Maybe everyone will end up on 5G anyway and NBN will go the way of the dinosaurs.

  1. So 81,000 people are without NBN because the government are so bloody stupid that they put the Woodburn Fibre Access Node
    where it is inaccessible during a flood. The very time you desperately need the internet.
    Mind you I’m immune to Government ineptitude . It’s rampant and has become the norm rather than the exception.

  2. Malcolm Turnbull’s legacy.
    Seriously, how could anyone think of putting such vital infrastructure in a place which is less than 200m from the river?

  3. I like the solution, ” check the NBN outages page” with what, two soup cans and a piece of string? Typical shambolic ineptitude from a faceless corporation . Why is the NBN Fibre not available from the Gold Coast / Brisbane?

  4. My internet has been down since Sunday night like every one else, but comes back on at 4am to 6am at full speed every night. Can someone explain how that works. Seems very suspicious to me……

  5. I have been without internet in Wardell NSW 2477 for 4 days. Does tge Woodburn Fibre node affect me? My service is fixed wireless. What the hell is going on NBN???

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