17.6 C
Byron Shire
April 22, 2024

NBN outage affecting 79,500 across Northern Rivers

Latest News

Cockroach climate

The cockroaches in the Byron Council offices are experiencing bright daylight at night. They are trying to determine whether...

Other News

The bridges of Ballina Council

Ballina Shire Council has started preliminary investigation works at Fishery Creek Bridge, on River Street, and Canal Bridge, on Tamarind Drive, as part of their plan to duplicate both bridges.

Mandy Nolan’s Soapbox: Shopping Centres Scare Me

I feel trapped. There isn’t a single time I attend where I don’t check my proximity to the exits, or imagine what I’d do if there was a fire, or worse, a shooter. The sense of being enclosed is unnatural, I can’t tell what time of day it is, I lose my sense of direction. It’s designed to be disorienting. It feels otherworldly. And never in a good way. They are designed to make you stay longer. They are by design, disorienting.

Save Wallum now

The Save Wallum campaign has been ongoing and a strong presence of concerned conservationists are on site at Brunswick...

Byron U/18 girls basketballers undefeated in regional competition

The Byron Bay Beez girls U/18 squad are undefeated and sit on top of the North Eastern Junior League (NEJL) after two of four rounds.

Not enough letters like this about Gaza in The Echo?

The Echo’s studied indifference to the plight of the Palestinians and its reluctance to publish letters on the subject...

Labor leading

A very proactive Minns Labor government will celebrate one year in government with a massive investment of $1.8 billion...

79,500 people still have no NBN. Image MaxPixel.net

The NBN outage across the Northern Rivers is down from 81,000 yesterday to 79,500 today as they continue to work on returning access to the region due to the outage at the Woodburn Fibre Access Node.

‘The site is owned and operated by a third party. There was an attempt to reach the site yesterday to start assessment and repairs however the site could not be reached,’ said NBN spokesperson. 

‘Preparation for when access is possible has started, including Temporary Network Infrastructure options for the site.’

There are currently more than 56,500 homes and business across Tweed Heads, Kingscliff, Currumbin Valley, Byron Bay, Brunswick Heads, Ballina, Lennox Head and Evans Head directly impacted by the outage at the Woodburn site.

‘NBN has been working to restore services in the Tweed area and will be working their way south today, with work scheduled in Casino and Ocean Shores. Road closures are preventing access to many of the impacted areas and sites, with some road closures potentially in place for  another few days. nbn is working closely with authorities on the ground and are bringing in more resources to bolster restoration efforts,’ said the spokesperson.

Free wi-fi connectivity Ballina

NBN is currently supporting two evacuation centres in Ballina Southern Cross School and Ballina Sport and Recreation Centre with a Sky Muster™ Truck and a satellite FlyAway Kit, which provides free wi-fi connectivity via the nbn Sky Muster™ satellite service. 

‘We are working closely with local authorities to deploy emergency assets  to other locations as they are required.’

Where possible, people in affected areas are encouraged to check the nbn™ outages page regularly and with their retail provider for specific information.


‘We continue to be alerted to instances of people in flood-impacted areas receiving phone calls from scammers impersonating NBN and asking for funds to expedite the restoration of their service. NBN will never contact customers asking for payment or any other financial information and we urge anyone who receives one of these calls to never hand over their information and report it to Scamwatch  when possible  www.scamwatch.gov.au

Support The Echo

Keeping the community together and the community voice loud and clear is what The Echo is about. More than ever we need your help to keep this voice alive and thriving in the community.

Like all businesses we are struggling to keep food on the table of all our local and hard working journalists, artists, sales, delivery and drudges who keep the news coming out to you both in the newspaper and online. If you can spare a few dollars a week – or maybe more – we would appreciate all the support you are able to give to keep the voice of independent, local journalism alive.


    • I agree. And there appears to have been no contingency or redundancy backup systems even initially on their drawing boards either.
      Emergencies are when the internet is most important.
      Luckily I’m not on NBN, and this debacle makes future decisions easier.
      Maybe everyone will end up on 5G anyway and NBN will go the way of the dinosaurs.

  1. So 81,000 people are without NBN because the government are so bloody stupid that they put the Woodburn Fibre Access Node
    where it is inaccessible during a flood. The very time you desperately need the internet.
    Mind you I’m immune to Government ineptitude . It’s rampant and has become the norm rather than the exception.

  2. Malcolm Turnbull’s legacy.
    Seriously, how could anyone think of putting such vital infrastructure in a place which is less than 200m from the river?

  3. I like the solution, ” check the NBN outages page” with what, two soup cans and a piece of string? Typical shambolic ineptitude from a faceless corporation . Why is the NBN Fibre not available from the Gold Coast / Brisbane?

  4. My internet has been down since Sunday night like every one else, but comes back on at 4am to 6am at full speed every night. Can someone explain how that works. Seems very suspicious to me……

  5. I have been without internet in Wardell NSW 2477 for 4 days. Does tge Woodburn Fibre node affect me? My service is fixed wireless. What the hell is going on NBN???


Please enter your comment!
Please enter your name here

A grim commemoration

US President Jo Biden, responding to a question, made the comment that the US is considering the dropping of the prosecution of Julian Assange. How...

Infrastructure for east end of Mullum

Mullumbimby was founded 135 years ago. In the 1960s sewerage was introduced, as was I suppose drainage infrastructure. Are we living in the 1920s...

Save Wallum now

The Save Wallum campaign has been ongoing and a strong presence of concerned conservationists are on site at Brunswick Heads. How the state planning...

Can Council’s overturn their decisions?

NSW Labor planning minister, Paul Scully, when asked about the Wallum estate by local MP Tamara Smith (Greens)  in parliament on March 20, said,...