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April 12, 2024

nbn says flood impacted outages have risen in the last 24 hours

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nbn reports that the number of homes and businesses impacted by outages on the nbn network across Northern NSW has risen to around 74,000.

They say while this number has increased, they have also been able to gain access to the network in some areas and have begun restoration work.

A spokesperson said that where possible, they are deploying generators into the region to support connectivity and will continue to work with the emergency authorities to deploy more generators into areas as waters recede.

More than 56,000 homes and businesses remain impacted owing to a power outage at a Fibre Access Node in Woodburn, which provides fixed line services to homes and business in Tweed Heads, Kingscliff, Currumbin Valley, Byron Bay, Brunswick Heads, Ballina, Lennox Head and Evans Head. This site had been running on battery power, however, the battery has been exhausted.

Owing to floodwaters it is not possible to access the site safely and they say they have been advised it may be some days before they can get in and deploy temporary infrastructure.

The site is owned and operated by a third party and we continue to work closely with them to restore services as soon as it is safe.

The remaining impacted customers (approximately 18,000) are around the Lismore and Ballina areas. This number has increased from approximately 11,000 yesterday.

A spokesperson said they are working as quickly as possible to restore the remaining services, however, this may take some time due to floodwaters still making site access difficult and unsafe in some areas.


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7 COMMENTS

  1. Oh dear, our $’s58billions and climbing 21st Century copper NBN struggling in the wet. Who would have thought that.

  2. No NBN internet access at Bilambil Heights 2486 since early AM on 2nd March, apparently because a battery in Woodburn ran out of juice. That a single piece of the NBN infrastructure in Woodburn could take out the entire NBN fixed line internet for the whole of the Northern Rivers is a damning indictment on the inadequacy of NBN’s design and implementation. The last thing that Northern Rivers residents and businesses needed, when already reeling from days of flooding rains, is an ability to purchase essential items like food due to EFTPOS and ATM networks being down.

    • You are spot on Carolyn. Bloody idoits running this critical infrastructure. Clean out the managers who sign off on this ’cause its a cheaper option …. and i’ll get a ‘good boy/girl bonus’ ”
      Im so angry at the incompetence.

  3. How about providing some redundancy into the system? It’s not good enough that all the connectivity comes up one cable from the South. It shouldn’t be that hard to provide for a backup line coming down from Brisbane.

  4. Mobile internet tower when? Not to mention the millions we pay you for the service… third party mum i jumbo too wet to acess it’s been days since the last rain!

  5. cmon nbn no backup plan ? thousands of businesses unable to work for a week now… electricity , water, roads are up and running now but still no internet ?

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