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February 27, 2024

Ballina council to survey 500 residents on council satisfaction

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Got a beef with the Ballina Shire Council? Now is your chance to get it off your chest and straight to staff as part of an official bi-annual survey.

The council’s community satisfaction survey is supposed to measure its performance on ‘key facilities and services’, a council media release this week said.

The information said Micromex Research would be carrying out a telephone survey of about 500 randomly selected community members.

Surveys were to feature a series of questions about the Ballina Shire Council.

Ballina Shire Council General Manager Paul Hickey was quoted saying the community feedback would reveal preferred priorities for the council and identify areas where service levels could be improved.

Mr Hickey said the survey would only take 10 to 15 minutes and the council was hoping for a good cross-section of the community to participate.

Information gleaned from the feedback was to independently measure how the council was performing as a local government organisation and to provide a benchmark against other councils throughout NSW.

The council said Micromex callers would never ask for personally identifying information or financial details, request remote access to someone’s computer, or send links to websites.


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1 COMMENT

  1. Why does every major Ballina Council project come in at twice or triple the budget under manager Paul Hickey ?
    That’s why there is always a big rate rise every year,

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