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Byron Shire
May 10, 2021

Byron markets story overcomplicated, excessively negative

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Lanie Loughlin, Assistant Manager, Byron Markets.

It was so frustrating to read your story MP Cusack attacks community centre and councillor.

This story was not only overcomplicated, further blurring the issues; it was excessively negative and obscured what is really going on at the Markets.

Corroding confidence in markets management reduces the appeal of the markets for the whole community; the constant controversy brought on by the conspiracy theories of a small faction within the market, is worrying for the majority of marketeers and staff. It repels customers, stallholders sales are reduced and for staff the appeal of working at the markets is lost

I have been with Byron Markets for one year in the role of Assistant Manager. I am part of a small team of deeply dedicated, hardworking, community-minded individuals who manage the markets. It saddens and angers me to say that during this time I have put up with more bad behaviour from a small number of stallholders than I have in my entire 16 year management career to date.

Market management work hard to build confidence and improve the image of the Community Market, to revitalize the market, create an enjoyable positive atmosphere and attract customers!

  • We are constantly improving – in the past eight months alone, as well as delivering 10 Community markets, 23 Artisan Markets and two Beachside Markets we have made the following improvements:
  • Internal management restructures to allow managers to give more individual attention to individual markets.
  • Rebrand of all three markets with beautiful new bespoke designs;
  • Transition to online stall manager booking and payment system for all three markets;
  • Purchase of $5k worth of new Quick Shades;
  • New toilet rolls holders and soap dispensers.

In relation to the suspension of the individual stallholder, I believe this has had way too much air time already. I applaud the Byron Community Centre Management Committee for their commitment to providing a safe workplace for staff and stallholders. I am particularly grateful for the dedication and support of Paul Spooner and Jason Arthurton for their hands on leadership in this regard. We have a zero tolerance policy to intimidating aggressive behaviour at the markets. I hope the stallholder involved takes some time to reflect on how they impact those around them say sorry.

 


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1 COMMENT

  1. As a Byron Marketeer for 25 years I would like to know:
    * What new” bespoke” designs have been introduced to “rebrand” Byron Market
    * Why no stallholder’s fee money has been spent on improving the toilet block not just the
    Toilet roll holders & soap dispensers
    * Why every market my row has a different coloured flag making it impossible for repeat customers to find you
    * Why is there NO mention at the Information Tent of the process for making a complaint
    * Why is therei NO sign of a Complaints Book
    * Why is very little of the large amount of money collected in Stallholder’s fees has been used to beautify & upgrade Butler zstreet Reserve
    .* Why does Paul Spooner wears 3 hats making it impossible to be the advocate for the Stallholders which is his duty as head of BBCC – At Council meetings discussing market matters he is obliged to leave the room due to pecuniary interests. How on earth can he speak up on our behalf when he’s not even in the room
    * Why is it forbidden to distribute information at the market by RRSA (Rainbow Region Stallholders Association) an incorporated organisation with a transparent Facebook age, representing over 50%of stallholders
    and finally
    * Why does Paul Spooner choose not to answer the majority of emails sent to him by RRSA

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