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Byron Shire
April 17, 2021

Energy bill help

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A free, face-to-face support session to help with energy accounts and related issues will be held tomorrow, June 21, at the Kentwell Community Centre, located at 20 Bangalow Road, Ballina, from 10am till 3pm.

The event will be run by the Energy & Water Ombudsman NSW, in partnership with Northern Rivers Community Gateway.

The Energy & Water Ombudsman NSW, Janine Young, encourages people in the Ballina area to take advantage of this opportunity to meet with EWON, their energy retailer and other services to receive one-on-one support.

‘Staff from EWON or an energy retailer will listen to your concerns, review your bills and try to resolve any issues you have – on the spot if possible. We will also refer you to government agencies and community organisations there on the day for support with housing, legal or financial problems, including fines,’ Ms Young, said.

When it comes to energy, customers can get assistance setting up payment plans, having rebates they are eligible for applied to their account, accessing emergency payment assistance, talking to their retailers to resolve outstanding issues. The Australian Energy Regulator can also help residents compare energy offers to ensure they are getting the best deal for them.

‘The cost of electricity is a real concern for many households in the area. The Northern Rivers Community Gateway is very happy to support this initiative, which provides residents support with energy affordability and related problems,’ Northern Rivers Gateway CEO, Jenni Beetson-Mortimer, said.

Customers should bring along current and past energy and water bills, any letters from retailers, Centrelink Health Cards, and any other concession cards.

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