Josh Scrivener, Palmwoods
Three weeks ago I looked online to buy a Bluesfest 2021 ticket. The Google ad directed me to a website I believed was official, selling tickets that they claimed were only roughly one per cent of remaining stock.
I paid for a five day pass at $886, and did not receive a payment confirmation or ticket in my email from Viagogo. But since I had provided my phone number I had phone calls from them asking me to confirm my details and they said the seller personalised my ticket and would send it.
The ticket came two weeks afterwards, when I had lost my confidence in the dealer Viagogo, and it was priced at $660 and a $200 booking fee. This total was not in line with the original payment amount. And neither were my ticket’s details, which admitted me to three days rather than five as stated.
I had no idea Viagogo had scammed other customers until I read an ABC article about ‘Viagogo fined $7 million for misleading consumers.’ I tried to call to attempt to discuss these anomalies with them but was directed to their website.
I was sure other people were left in doubt about their ticket purchases and lacking any proof they had bought a valid ticket. So I wish to complain and inform other consumers.
