The article Power goes out on the Far North Coast says, ‘Customers can check the estimated time for restoration… call 13 20 80.’
Well, no. 24 hours after last Saturday’s storm, Essential Energy wouldn’t give an estimate. Some might think this acceptable. The professional engineers responsible for the restoration would not agree; they would have been required to plan the restorations, priorities and time frames.
Essential Energy should be required to provide the estimate to customers in future.