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Byron Shire
January 22, 2022

Update: Telstra and NBN networks are down

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Currently the Telstra and NBN networks are out across the region. Photo Aslan Shand

Update 10.45am:

A Telstra spokesperson has confirmed with Echonetdaily that the outage that appears to have been isolated to the Mulumbimby exchange has now been fixed.

‘The Mullumbimby issue has been resolved. It was a power issue relating to the Mullumbimby exchange,’ said a Telstra spokesperson.

When questioned on why the Telstra outage map identified all major urban areas as being out they said that while there are isolated outages in all these locations the map at times overemphasises the outage areas.

Update 9.50am:

It appears that the Telstra mobile network has now come back online in the North Coast region. While the Telstra outage map continues to indicate that all major urban centres have been affected by the data outage they have confirmed that most of Sydney is not affected.

Currently ATMs in the region are not working due to the outage. The Commonwealth Bank in Mullumbimby closed for the day due to the outage, and many shops and still have no access to EFTPOS so they are only able to accept cash. This is creating challenges for anyone who does not carry cash on them.

Echonetdaily is waiting on a statement from Telstra regarding the full resolution of the data outage.

Original story 7.30am:

Currently the Telstra and NBN networks are out across the region. It appears that Optus users are still able to use their data and phone services with good indoor and outdoor coverage available.

Telstra out around the country

According to the Telstra outage map all major urban centres have been affected by the data outage including Brisbane, the Gold Coast, Sydney, Melbourne, Adelaide and Perth.

NBN outages

NBN is also affected by the outage with Mullumbimby, Brunswick Heads, Ocean Shores, and Tweed Heads currently not receiving data. However, Byron Bay, Ballina and Burringbar are currently connected.

In an emergency

The Mullumbimby police station phone at the police station front door is currently not working as it is affected by the outage. In an emergency call 000 from your mobile or knock on the door of the police house next door to the station. The police can communicate via the police radio network while the normal networks are down.

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  1. “the map at times overemphasises the outage areas.”

    Sounds like a typical Telstra snafu. If I could get mobile reception from Optus or Vodaphone, I’d be churning, but they’re even worse than Hellstra (if that’s possible) because there is no usable signal from the competition where I live.

  2. We are all totally dependent upon a reliable internet, mobile and landline service.
    Telstra told us this morning that our landline will not be operational till 26th February which is some indication of the general ‘priority’ repair of regional networks. So with very patchy and weak mobile reception we feel quite compromised and in the meantime expect that our ADSL internet will also vanish.
    Is this good enough? The ageing exchange in Mullumbimby has not and will not be upgraded as Telstra presumes that NBN will make it redundant ………………..

  3. I’m not on The No Broadband Network (NBN) yet but I can add that my Telstra broadband service has been rubbish the last 2 weeks. So often that I want to log on but….’no internet’. Thank you Abbott/Turnbull/Morrison for stuffing it all up.

  4. I’ve been out for 13 days with no repair date in sight. Cable on the ground again this time broken and the Philippines don’t understand. No phone no ADSL trying to run a business with no internet very scetchy mobile phones

  5. The major reason why all the Telstra networks are failing no because it’s all about money and now it’s run by India Telstra no longer care they put people off they haven’t got enough staff and it’s only going to get worse


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