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Byron Shire
February 26, 2024

Telstra working on reconnecting the Northern Rivers

Latest News

The Art of Woman highlights the upcoming Lismore Women’s Festival 

Friday evening saw a bountiful display of art at Lismore’s Serpentine Gallery celebrating the feminine and preluding the 2024 Lismore Women’s Festival. 

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Telstra says they are ‘making progress reconnecting communities in southeast Queensland and northern New South Wales following severe storms during the week’.

‘Around 80 per cent of the mobile base stations that were affected are now back online and delivering coverage to their communities and we have restored nearly 75 per cent of landline services (excluding nbn). We have now also brought more than half the number communities that were in isolation back online,’ they said in a media release. 

However, due to reminating flood water, damaged infrastructure and lack of power many areas are still inaccessible and cannot be assessed as they need both power and access to ‘assess whether there has been any damage to our network. Unfortunately, we have found significant damage to some of our network, which will take time to fix.’

Latest information:

  • 53 mobile sites affected (either partially or completely offline), down from 74 yesterday off a peak of over 250 sites.
    • NSW – 26 sites affected, down from 39 yesterday
    • Qld – 27 sites affected, down from 35 yesterday
  • 9,625 fixed line phone/ADSL affected, down from 11,252
  • The communities of The Channon, Mullumbimby, Koonorigan, Ocean Shores, Pillar Valley, Jiggi, Stokers Siding, Uki, Modanville, Ulmarra, Tucabia, Wooli, Duranbah, Kingscliff, Whian Whian, Main Arm, Woodburn, Tyalgum may be isolated. There are now no communities isolated in SE Queensland.

 Disaster Assistance:

A full outline of the various disaster assistance packages offered to Telstra customers impacted and displaced due to the floods is available on Telstra Exchange.


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  1. Just not good enough Telstra, company floated on stock exchange by Australian’s. Murwillumbah Community Centre baught it up with them 21 years ago, whils establishing Community Hub. Why were line drop outs so terrible thru region. Telstra explained lines in ground becomming saturated (we ARE IN NORTHN RVRS) , they were working on it. 21 years residents have been purchasing Telstra products, what let us down and caused further anxiety and difficulties due to its failures, Telstra and Optus. Whom has left us gobsmacked at the amounts of their corporate ‘Bonuses’ paid, Telstra. This is far from Best Practice it has been appalling. We have paid for communications that frequently at vital times are just not available. 5 Days we were struggling to ‘connect’, are you expecting payment for same?

  2. Thank you for that news, it’s very much appreciated. we, in West Tweed have had no internet and a lot of of us , no landline phones since Sunday night 27th February. Mobile phone reception is almost none existent, so to use our mobiles we need Wifi. I’m surprised that no news programs have addressed this problem. We’ve not known how we could move around or which roads are cut. No way to look up anything in fact. Any ideas when we can expect some connection? And when will the NBN be held responsible for anything?


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