Robert Birch, Ocean Shores
Ampol (Caltex) has a company policy that denies customers of a promised discount. In the Northern Rivers where internet is patchy owing to effects of flooding, sites like Caltex Brunswick Heads have no internet reception for phones on the Telstra network. Knowing this, customers can take a phone screen grab of the valid QR code coupon nearby where reception exists. But Ampol (Caltex) refuses this screen grab coupon.
It is a deliberate policy that makes thousands of dollars for Ampol (Caltex) at the expense of flood victims. Neither Toyota nor Ampol responded to my complaint.
I have twice had trouble obtaining my Toyota discount at this location. Today the internet does not work there. I anticipated this owing to recent floods and presented a screengrab of the voucher. They declined to give any discount. What can the customer do but pay, even though they are not at fault? I have the receipt and a signed/stamped note of refusal from the servo. I would like to be refunded the promised discount.
