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Byron Shire
August 20, 2022

Enova customers shocked being transferred to Origin and EA 

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Storylines – The Voice of the voiceless

My grandfather would often tell me a story. A story about a community. This community was self-sufficient, self-reliant, and self-determining of their own lives.

Many Enova Energy customers have been shocked by the fact that they have found themselves now customers of Origin Energy or Energy Austalia.

Former Greens MLC Ian Cohen told The Echo ‘I’m stunned to be handed over from a green, community-based company, through the bean counting hands of receivers, to Origin Energy with nationwide fracking activities. In short, the type of industry many in our community had sought to escape, often at considerable expense.

‘Myself and many other community members had registered with Enova for all our power needs. In my case this includes paying extra for green power and making a voluntary investment to assist Enova several years ago.’

Enova announced that they had entered voluntary receivership on Tuesday 21 June in response to the energy crisis, leading to 28 people losing their jobs in the region. 

Felicity Stening, Enova’s Managing Director and CEO said at the time that, ‘The current diabolical state of the energy market, combined with the high wholesale market energy prices and the cap on customer pricing, has made it impossible for Enova Energy and many other small retailers to operate in the market’.

Enova had been actively transitioning away from fossil fuels and had received multiple awards over the last year for green energy. 

No fees or charges

Adressing concerns of being moved to fossil fuel heavy electricity providers, Simon Cathro, managing principal of Cathro & Partners who are handling the voluntary administration told The Echo that ‘Under the ROLR event that occurs upon the appointment of a voluntary administrator, the customers are moved to a retailer of last resort. Enova, nor the administrator gets to choose who that is.’

The administrator clarified that the customer can switch from the provider of last resort whenever they choose and that there is no timeline to making that switch. 

Former Enova customers can select their preferred provider and there are no cancellation fees for the move. Some sites that compare providers and that also includes their green credentials, are: The Green Electricity Guide developed by Greenpeace – https://greenelectricityguide.org.au; Canstar Blue – www.canstarblue.com.au/electricity; and Finder – www.finder.com.au/energy/electricity.

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  1. Enova seem to be recommending Green local, as a company to switch to, as it is more ethical than the big companies… it seems to have a similar ethos as Enova…
    I trust Enovas recommendation & have made the switch to Green local rather than to Origin…

  2. I was a voluntary Enova Energy coach. I moved to Red Energy (that owns the Snowy Scheme).

    Make up your own mind, but the Red Energy, Solar Saver rate is good, & Enova customers should receive a $50 credit on their first bill (if you ask for it!).

    For EV owners, Red also have the EV saver that can only be accessed on line. Basically Solar saver rates + Free EV
    charging 12-2pm on weekends. I am hoping they will offer a real incentive for EV owners in the future. With smart EV chargers, there is the possibility to remotely load-shed EVs, that might be done for short periods during excessively high system load. In exchange, one would expect a better EV Kw rate as incentive. (for the technical, the Charger must be OCPP compliant). Watch the Red Energy site, because if it comes off
    there will be an announcement.

    I do not have any financial interest in Red Energy, or pecuniary interest in any Equipment supplies. I am only passing info on that I have negotiated for my Enova friends. I am hoping Red might donate some money to a worthwhile project in our area to say thanks for moving to Red Energy. (I know Lismore could sure use the money! We have so many Environmental projects obliterated by the floods (eg the Duck Pond, etc)

    Energy Locals is also a green supplier, but their rates appear to be a bit higher.

  3. I did a checked the government energy retailer comparison site which came up with Red Energy as the best alternative me.

  4. Just a word of warning – there is a lot of fake ‘green’ energy provided to the Grid and resold to misled customers, at a higher ‘green’ energy price. The two regional sugar plants burn sugar cane and forest wood, with higher CO2 emissions than electricity from coal or gas, but are rated as ‘green’ renewable energy as the source material is classed as waste. Byron Councils proposed Bio energy plant is the same – CO2 emissions from burning Methane, but electricity proposed to be supplied to the Grid as ‘green’ renewable energy, as it is generated from ‘renewable’ green ‘waste’. So if paying a higher premium for ‘green energy’ from a retail supplier, find out what is the generating source of the electricity. This legal fraud goes further with these generators ( which would include Byron Councils proposed Bio energy Plant) receiving tradable Renewable Energy Certificates that are on sold, and purchased to off set other emission – ie CO2 polluting energy legally fraudulently off setting more pollution.

  5. Morning all. We’ve been using Red Energy here in Central Victoria for 2 years and find them quite good with good green credentials. I will be considering them for our Kingy house but please note that, at least for here in Castlemaine, their prices are increasing from 1/8/22. Useage rate goes up by a reasonable 3.7% but the feed-in tariff reduces by another 1.8¢ to 6.2¢. It’s now half what it was when we connected with them, further reducing income for our 26 panels. But the big increase is the daily use rate – up 13.2% to $1.36. This is the big one and is where they make their money. Of course, rates may vary in different areas.

    So I recommend you ask them about their new rates and when they’re applicable from and for how long they stay fixed.

    Hope this helps.

  6. Diamond Energy is highest-rated (5 stars) in the current Green Electricity Guide, and sources all of its electricity from renewables. In comparison Energy Locals receives 4.5 stars and Red Energy 3.5.


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