20.5 C
Byron Shire
April 11, 2021

Byron gets better broadband but not Skennars Head

Latest News

A win for the roughy

The battle for the 'roughy had been a tough road for conservationists and hopefully this win will be the last fight.

Other News

Can you help this local family find a home?

A local couple whose much-loved baby boy was taken away by government officers and then returned is asking the community for help in finding space on a property to park their mobile home.

Winter cross-country up and running in Ballina

The Ballina Athletics Club has started its winter series of weekly cross country runs at Shelley Beach and is expecting up to 300 regulars in its 41st year.

Local teams head north under new set-up for women’s AFL 

Local women’s AFL will have a shake-up this year as the Lismore Swans join the Northern Rivers league...

Character test for PM without much

Over Easter I visited a friend who’s spent decades doing her best to protect old growth forests, preserve human connection with nature in the raw and help save our planet from the climate emergency.

A win for the roughy

The battle for the 'roughy had been a tough road for conservationists and hopefully this win will be the last fight.

$50,000 in grants for sixteen Tweed sports clubs

Tweed sporting organisations have received a welcome boost with the announcement of the Local Sport Grants Program by the NSW Government.

Infrastructure to improve internet connections has been upgraded for residents and businesses in Ocean Shores, Suffolk Park and Byron Bay, and Telstra claims this will result in higher internet speeds for ADSL services.

The boost will give access to services that were previously unavailable, says Telstra Country Wide area general manager for north coast NSW, Sue Passmore. That includes digital TV through Telstra’s T-Box and Telstra’s new Digital Office Technology (DOT).

‘The existing infrastructure in the local exchange was struggling to meet the demand in Ocean Shores, Suffolk Park and Byron Bay for fast internet at certain times. We’re very excited that this upgrade will allow many of our customers to have a more consistent speed experience when using their ADSL service, either at home or at work,’ Ms Passmore said.

‘There may be some individual reasons customers still do not get the internet speeds they expect from their service. These include a customer’s distance from the exchange, their own equipment and whether or not they are served by the specific parts of the exchange that have received an upgrade.’

Skennars ignored

Meanwhile, there is still no broadband coverage in Skennars Head nor any promises from Telstra to deliver to all of these 300 homes, says resident John Bortolin. ‘Telstra contact us at least once a year promising we can now get ADSL,’ said John. ‘Every time we tell them that we can’t.

‘I went through the entire process of signing up with them for ADSL only to be let down because nothing had changed. That ridiculous process included a plan change, hardware sent in the post to be set up, the connection failing as the service has never been available, packing up all the hardware and sending the equipment back again. And then having to go through the process of fixing the phone plans back to the way they were before!’

Local businessman Gavin Payne says it’s poor form that the copper providers can’t get it right in an area with sufficient houses close enough together to warrant an exchange upgrade.

Gavin Payne, managing director of NewSprout, a national business based in Lennox Head said, ‘Data, when using the 3G mobile broadband network, is still a great revenue earner when people use lots of it. It’s no wonder the big providers don’t want to erode that revenue only to replace it with a much cheaper ADSL Broadband option.’

NewSprout wants to be able to offer their ADSL services to Skennars Head, and unfortunately this is a battle they have already fought and lost many times with the copper providers. ‘It is near impossible to get any exchange upgrade information from them,’ said Payne. ‘NewSprout is support driven – we are trying to bring sanity into the internet service world. We service customers nationally and yet in our own backyard we can’t help our neighbours – it’s embarrassing’.

NewSprout is lobbying the copper provider (Telstra in this case) to do their part in upgrading the necessary infrastructure that only they have control over, so that NewSprout can offer its ADSL Broadband to Skennars and improved services to Lennox.

If you’re a Skennars Head resident, NewSprout asks that you register your interest by emailing [email protected].

Customers concerned about their service can contact Telstra BigPond on 13POND or visit the Telstra Store at Ballina Fair shopping centre.

Support The Echo

Keeping the community together and the community voice loud and clear is what The Echo is about. More than ever we need your help to keep this voice alive and thriving in the community.

Like all businesses we are struggling to keep food on the table of all our local and hard working journalists, artists, sales, delivery and drudges who keep the news coming out to you both in the newspaper and online. If you can spare a few dollars a week – or maybe more – we would appreciate all the support you are able to give to keep the voice of independent, local journalism alive.


Please enter your comment!
Please enter your name here

Maybe Canberra needs a bit of distraction biff

Mick breathed in but his Cronulla Sharks football jersey struggled to contain his well-insulated six-pack and he held up his hand as he approached Bazza in the front bar of the Top Pub.

Council crews working hard to repair potholes

Tweed Shire Council road maintenance crews are out across the Tweed's road network repairing potholes and other damage caused by the recent prolonged rainfall and previous flood events.

Poor Pauline

Bob Vinnicombe, Sefton A lot of hypocrisy from Labor and The Greens about respect for women. Look at the treatment they dished out to Pauline...

New film celebrates getting back outside

'Free From Lockdown: Back Out in Nature' is a new short film in which a group of disabled and non-disabled performers from the Northern Rivers celebrate being in nature after COVID lockdown.