18.2 C
Byron Shire
March 29, 2024

Byron gets better broadband but not Skennars Head

Latest News

Man charged over domestic violence and pursuit offences – Tweed Heads

A man has been charged following a pursuit near Tweed Heads on Monday.

Other News

Could the future of the Richmond River be a clean and healthy one?

Imagine a drinkable, swimmable, fishable Richmond River? That is the aim of the Richmond Riverkeepers Association.

Where should affordable housing go in Tweed Shire?

Should affordable and social housing in the Tweed Shire be tucked away in a few discreet corners? Perhaps it should be on the block next to where you live?

The Picture House is turning 8

It feels like we were only just ringing in the new year days ago and here we are approaching Easter weekend at The Brunswick Picture House. It’s already been a whirlwind start to 2024 with their biggest and busiest program so far, bringing an eclectic mix of some of the hottest stand-up comedy, music gigs, film screenings and cabaret – and that was just last week!

Bay FM community radio celebrates digital upgrade

Volunteers from Byron and across the Northern Rivers celebrated nearly $100,000 worth of new studio equipment at Bay FM Community Radio station on the weekend.

Fresh air federal funds for Northern Rivers schools in need

Eighteen schools in the Northern Rivers division of Richmond have received $25,000 each as part of the federal government’s School Upgrade Fund, Labor Member for Richmond Justine Elliot said last week.

Cinema: Wicked Little Letters

Based on a true scandal that stunned 1920s England, Wicked Little Letters centres on neighbours Edith Swan and Rose Gooding in the seaside town of Littlehampton.

Infrastructure to improve internet connections has been upgraded for residents and businesses in Ocean Shores, Suffolk Park and Byron Bay, and Telstra claims this will result in higher internet speeds for ADSL services.

The boost will give access to services that were previously unavailable, says Telstra Country Wide area general manager for north coast NSW, Sue Passmore. That includes digital TV through Telstra’s T-Box and Telstra’s new Digital Office Technology (DOT).

‘The existing infrastructure in the local exchange was struggling to meet the demand in Ocean Shores, Suffolk Park and Byron Bay for fast internet at certain times. We’re very excited that this upgrade will allow many of our customers to have a more consistent speed experience when using their ADSL service, either at home or at work,’ Ms Passmore said.

‘There may be some individual reasons customers still do not get the internet speeds they expect from their service. These include a customer’s distance from the exchange, their own equipment and whether or not they are served by the specific parts of the exchange that have received an upgrade.’

Skennars ignored

Meanwhile, there is still no broadband coverage in Skennars Head nor any promises from Telstra to deliver to all of these 300 homes, says resident John Bortolin. ‘Telstra contact us at least once a year promising we can now get ADSL,’ said John. ‘Every time we tell them that we can’t.

‘I went through the entire process of signing up with them for ADSL only to be let down because nothing had changed. That ridiculous process included a plan change, hardware sent in the post to be set up, the connection failing as the service has never been available, packing up all the hardware and sending the equipment back again. And then having to go through the process of fixing the phone plans back to the way they were before!’

Local businessman Gavin Payne says it’s poor form that the copper providers can’t get it right in an area with sufficient houses close enough together to warrant an exchange upgrade.

Gavin Payne, managing director of NewSprout, a national business based in Lennox Head said, ‘Data, when using the 3G mobile broadband network, is still a great revenue earner when people use lots of it. It’s no wonder the big providers don’t want to erode that revenue only to replace it with a much cheaper ADSL Broadband option.’

NewSprout wants to be able to offer their ADSL services to Skennars Head, and unfortunately this is a battle they have already fought and lost many times with the copper providers. ‘It is near impossible to get any exchange upgrade information from them,’ said Payne. ‘NewSprout is support driven – we are trying to bring sanity into the internet service world. We service customers nationally and yet in our own backyard we can’t help our neighbours – it’s embarrassing’.

NewSprout is lobbying the copper provider (Telstra in this case) to do their part in upgrading the necessary infrastructure that only they have control over, so that NewSprout can offer its ADSL Broadband to Skennars and improved services to Lennox.

If you’re a Skennars Head resident, NewSprout asks that you register your interest by emailing [email protected].

Customers concerned about their service can contact Telstra BigPond on 13POND or visit the Telstra Store at Ballina Fair shopping centre.


Support The Echo

Keeping the community together and the community voice loud and clear is what The Echo is about. More than ever we need your help to keep this voice alive and thriving in the community.

Like all businesses we are struggling to keep food on the table of all our local and hard working journalists, artists, sales, delivery and drudges who keep the news coming out to you both in the newspaper and online. If you can spare a few dollars a week – or maybe more – we would appreciate all the support you are able to give to keep the voice of independent, local journalism alive.

LEAVE A REPLY

Please enter your comment!
Please enter your name here

Where should affordable housing go in Tweed Shire?

Should affordable and social housing in the Tweed Shire be tucked away in a few discreet corners? Perhaps it should be on the block next to where you live?

Making Lismore Showground accessible to everyone

The Lismore Showground isn’t just a critical local community asset that plays host to a number of major events each year, but has also been used as an evacuation centre during past natural disasters in the region. 

Iconic Lennox beach shed upgraded –  not demolished

Lennox Park and the shelter shed has now been upgraded and reopened.

Govt cost-shifting ‘erodes financially sustainable local government’

Byron Shire Council looks set to add its voice to the growing chorus calling on the state government to stop shifting responsibilities and costs onto local government.