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July 7, 2022

81,000 outages – NBN update for Northern Rivers

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81,000 customers affected by outage say NBN. Image www.flickr.com/photos/paille-fr

Around 81,000 homes and businesses are experiencing outages on the nbn™ network across Northern NSW say NBN. 

‘The majority of customers (56,500) continue to be impacted by an outage at the Fibre Access Node in Woodburn, which is operated by a third party. This is impacting homes and businesses across Tweed Heads, Kingscliff, Currumbin Valley, Byron Bay, Brunswick Heads, Ballina, Lennox Head and Evans Head,’ said NBN in their media release. 

Significant damage to the Woodburn site and surrounding infrastructure has been identified and NBN said they are ‘working with the third party provider today, to access the site and determine the damage, with a view to deploy a temporary solution next week, when safe access via road is expected to be available.’

The other customers impacted by the outage are in the Grafton and Lismore areas.

‘A nbn Sky Muster™ Truck as satellite FlyAway Kit have been deployed to the evacuation centre at the Ballina Coast School, which provides free wi-fi connectivity to the community via the nbn Sky Muster™ satellite service,’ said the media release. 

It is also understood that there is connectivity available at the Mullumbimby Neighbourhood Centre. 

Where possible, people in the affected areas are encouraged to check the nbn™ outages page regularly and to check with their retail provider for specific information.

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  1. haha I did checl with Testra as to when Byron internet might be connected again, & a very sweet guy in The Phillipines assured me that my internet IS connected, my problem is with my modem, & that they will send me a new one next week & all my problems will be solved!

    • I also have a nice Modem collection from Optus, the script monkeys don’t know anything about what they are supporting.

  2. One better telstra said sorry so we wil give you extrs data i said great but i hace no internet so big deal keep your existing extra data i dont use all ive got now

  3. It’s not just NBN that’s out: those of us who live in NBN blackspots and have only landline ADSL are cut off from our comms. And our normally pathetic mobile signal – usually one bar on a good day – is now so underpowered that SMS is all we can use – voice calls won’t connect. Thanks (not!) to the government that totally screwed up the NBN!

    The only online services I can get right now are The Echo and the BoM site – no ABC. No online banking. Sweet FA. Bet if I were a politician I’d be connected as a priority.

  4. It appears to me that telcos are in general very poor communicators. Our NBN service (near Bangalow) just came back on tonight (Sunday) after about 5 days. I rang our provider when it failed who said they would send us a text when it was back on. No other info (eg on alternative access points). Still no text. And no details during all that period from them or on any TV News as to what the problem was or when it might be fixed

  5. So NBN Co is “working with the third party operator of the Woodburn Fibre Access Node”??… Can someone explain why the damaged Fibre Access Node is operated by a third party? The government spent 10’s of billions of taxpayers’ money on the NBN, so why is a CRITICAL COMPONENT of the infrastructure not owned and operated by NBN Co? Doesn’t make sense to me……


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