A free 18+ mental health service based in Lismore SCU campus that was set up in the aftermath of the 2022 NSW floods is continuing to providing assistance for people with mental health difficulties who are looking to make significant changes to their life.
The Head to Health Hub – Lismore is a centre-based service whose model is for
people who require more mental health assistance than can be provided from primary health but less than is provided by public mental health services.
The Head to Health hub provides: provision of interventions, information, and wellbeing apps from the hub; connection and referral to external services, and; development of in reach services where providers / services operate from the hub.
Mixed staffing model
The service has a mixed staffing model at present including clinical staff – clinical services manager, mental health nurse, social worker and psychologist, and mental health workers including peer/ lived experience workers.
Staff provide one to one appointments with people over the immediate, short (six weeks) and medium terms (26 weeks).
Head to Health staff can also remain engaged when clients are referred to external services to assist them to settle into the new service(s).
The Head to Health service uses a values-based approach assisting a person to align their actions to their longer-term values. The therapeutic models underpinning the approach are Motivational Interviewing and Acceptance and Commitment frameworks although other modalities / therapies are used as appropriate.
Complimentary services
In the longer term an in-reach model is to be developed where external providers can work from the hub to provide complimentary services to clients.
Clients do not require a referral and can access the hub via a central intake number 1800 595 212 or by dropping into the centre. The first appointment either on the intake line or in person is a structured assessment.
The second appointment is a collaborative planning session about future change.
The central intake operating hours are Monday to Friday, 8.30am – 5pm for service information and telephone assessment please contact 1800 595 212.
The Lismore Head to Health Hub operating hours are Monday to Friday, 10am – 8pm, Saturday 12 – 8pm and Sunday, 10am – 2pm.
New clients and service enquiries can be contact our Lismore hub directly on 0482 161 784. All other enquiries can be emailed to our Lismore hub team at [email protected]
The Lismore Head to Health Hub is at P Block North at Southern Cross University Lismore campus. (Clients can be walked to and from the centre by security guards after hours and on weekends).
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