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Byron Shire
May 15, 2021

Frantic carers

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Name withheld

Staffing levels are too low at Bangalow Feros Care facility, especially as it is a high care home with 65 beds. As a previous employee of five years at Feros Bangalow I know that each one of these patients needs to be toileted, showered, pads changed, dressed and taken to the dining room and their beds made up. Then at the end of the day 65 people need to be put back to bed.

Sometimes there are only six carers and one nurse to take care of everyone in the afternoon and evening. It is often such a rush to get everything done in time that accidents happen.

I would suggest to Feros Bangalow that they change the staff ratios; 1 to 5 would be ideal, currently it is more like two care staff to 25 patients, or 6 to 65.

The carers are exhausted and spent at the end of each day while management sit in their air-conditioned offices. Downstairs residents’ rooms are not air-conditioned and have reached temperatures of up to 42 degrees. It is time to spend some more money on your residents, wages and staff Feros.

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