Telstra failing Byron businesses

Regarding your article on the lack of Telstra business broadband access in Byron Bay (Echonetdaily September 16): we haven’t been allocated a port in the industrial estate; still no internet available at the so called Arts and Industry Estate, a place where you pay high rent and outrageous electricity prices and supposedly should be set up to be able to run a business.

We had a loss of income and pulled our hair out in sheer frustration as most of our dealings had been online. We were promised a port by several providers, which made us make the move as we knew our life depended on it, only to find out after the move that we had been misled.

Now, whom do we sue for loss of income, increased stress levels, sheer frustration by the feeling of being conned into an expensive place that is virtually useless without internet?

What is wrong with this place? I feel like I have been thrown back to the Stone Age. Not only do we pay very high prices for everything; service is lousy; we are supposed to be able to compete on a world level in business. This to me is a bad indication of what’s to come for Australians on an economic level, where we are being overtaken by countries in Asia and even in Africa when it comes to cyber-services to the public.

Welcome to third-world conditions in this oh so prosperous part of Australia where time stood still as if we were still living in the 60s.

Silvana van Dijk, Byron Bay

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